This motel had its limitations with basic amenities, but the welcoming staff made a difference. Sam from the front desk was particularly helpful, ensuring I had everything I needed. While the breakfast options were minimal, the room was clean and well-maintained overall.

would love to come back

Had a decent stay with free wi-fi, warm atmosphere, and friendly staff. My room had air conditioning, a private bathroom, TV, and cozy seating area, but the cleanliness could use a bit more attention. The location was nice too, making it easy to explore nearby spots.

I thoroughly enjoyed the warm atmosphere of the Econo Lodge West Springfield. The front desk staff were exceptionally friendly, and I appreciated the convenient access to the lobby, making it easy for seniors like me to navigate.

More attention to room cleanliness is needed.

This was just an appropriate option for spending the night in West Springfield with value for money. Sam the night auditor was super helpful, getting me extra towels and pillows right away with a smile. If you want breakfast, there's an IHOP just up the road.

Basic motel, friendly staff, large comfortable beds, and the free Wi-Fi provided allowed me to stay connected while I explored the area, particularly enjoying the handy location near restaurants like iHop for breakfast.

None

I had a pretty decent stay with clean rooms and friendly staff. Sam made my night better with his quick help, and the coffee in the morning was a nice perk!

This place suits me perfectly. I love the free wi-fi, breakfast, and 24-hour reception. The staff once helped me find tasty food, making my stay memorable. I highly recommend it for anyone looking for a great experience!

I was really impressed by how quickly Sam delivered the extra towels I needed and how polite Nicole was when she switched my room to one with two beds. The cozy lounge area was perfect for winding down with some hot coffee, and I appreciated the clean room overall. ☕️

I appreciated the friendly front desk staff and the convenient location, which made it easy for me to explore the area. The overall cleanliness of the rooms was quite satisfactory, providing a comfortable atmosphere during my stay.

Room details could use more attention and care.

I had quite a mixed experience at Econo Lodge in West Springfield. The location is convenient, which made getting around easy. Free Wi-Fi worked well, and there was always hot coffee available. The staff at the front desk were friendly and welcoming, particularly Sam, who helped me with extra towels immediately. I appreciated the cleanliness of the common areas. However, my room needed more attention. The air conditioning unit was noisy, and the bathroom had visible wear and tear. The hot water was hardly hot. The breakfast choices were minimal. only muffins and bagels were available, not what I expected. I faced a plumbing issue with the toilet being clogged upon check-in, which added to the frustration. A little more effort in room maintenance could really enhance the experience.

The Econo Lodge offers a budget-friendly stay with clean rooms and friendly front desk staff. The location is convenient for business travelers, with free WiFi and a pleasant coffee supply available 24/7. I was particularly impressed with the professionalism of Sam at the front desk, who promptly provided extra towels and pillows during my stay, making me feel well taken care of.

Some attention to detail could improve room conditions.

It was just a nice choice for a fleeting moment in West Springfield with excellent value for money. The bathroom had mold in the wallpaper, which was memorable for the wrong reasons. Keep an eye out for cleanliness, it's hit or miss.

Great staff but needs better maintenance

I had a decent experience mainly due to the friendly service from the staff, especially Sam at the front desk who helped with extra towels and offered a warm smile. The room was generally clean which made for a comfortable stay. However, some attention to detail is needed, especially in the maintenance of the rooms as there were minor issues that could use improvement.

great access to parks and museums for weekend wanderers

I had a fantastic time exploring the nearby amazing world of dr seuss museum and the beautiful dr seuss national memorial sculpture garden, which are both just a short drive away and perfect for walking around and soaking in some art and nature during my stay.